Terms & Conditions
1. Company Identification
- Legal Entity: Ideastation - Animação TurÃstica, Lda.
- Brand: AG Expeditions
- Head Office: Avenida Eng. LuÃs Alberto Meireles Martins Mota, nº 8, 9560-414 Lagoa
- Maritime-Tourism License: N.º 04/2025 (Regional Directorate for Maritime Policies, Government of the Azores)
- VAT: PT-518474500
- Email: bookings@agexpeditions.pt | Tel: +351 308 815 296
2. Scope of Service
These Terms govern the sale and provision of boat coastal tours operated by AG Expeditions on São Miguel Island, Azores. By booking, the customer acknowledges and accepts all clauses herein.
3. Booking & Payment
- Direct web bookings are confirmed upon full payment via credit card, Apple Pay, Google Pay, MB Way, Voucher / Gift Card.
- Prices are displayed in euros; VAT is included.
4. Cancellation & Refunds
Cancellation by Customer | Refund Policy |
≥ 48 h before departure | 100 % refund or free reschedule |
24–47 h | 50 % refund or free reschedule |
< 24 h / No-show | No refund |
Cancellation by AG Expeditions: We may cancel or modify a tour due to severe weather, mechanical issues, minimum-passenger thresholds or force majeure. Customers may choose a 100 % refund or alternative date; no further compensation is due.
5. Eligibility & Health
- Minimum age 6 years.
- Minors (< 18) must travel with a responsible adult.
- Not recommended for pregnant persons, individuals with severe back/neck problems or recent surgery.
- Customers must disclose any medical condition that could affect safety. AG Expeditions reserves the right to deny boarding without refund if safety is compromised.
6. Check-In & Conduct
- Check-in 30 minutes before departure at Porto de Pescas de Rabo de Peixe.
- Late arrivals < 10 min before departure may forfeit the seat. No refund.
- Customers must wear the provided ISO 12402 life-jacket at all times and follow crew instructions.
Smoking, vaping, alcohol or illegal substances are prohibited onboard.
7. Liability & Insurance
- Boats, crew and passengers are insured in accordance with Portuguese maritime-tourism law (DL 108/2009).
- AG Expeditions is not liable for loss or damage to personal belongings.
Liability for indirect or consequential damages is excluded to the extent permitted by law.
8. Itinerary Changes
Sea and weather conditions may dictate alternative routes or point-of-interest substitutions. Such changes do not entitle passengers to refund or discount.
9. Force Majeure
Events beyond reasonable control (storm, pandemic, strike, governmental restriction, war, riot) release both parties from obligations without penalty.
10. Photo, Video & Data Usage
- Crew may capture photos or video for marketing; guests who do not wish to appear must advise staff before boarding.
- Guests may use onboard Go-Pro mounts at own risk.
Personal data is processed under GDPR; see Privacy Policy for rights and retention periods.
11. Complaints & Dispute Resolution
Complaints should be lodged in writing within 30 days to bookings@agexpeditions.pt.
If unresolved, customers may access the Online Dispute Resolution platform (EU Reg. 524/2013) or the recognised ADR body: CNIACC (www.cniacc.pt).
12. Intellectual Property
All website content, logos, imagery and the term AG Expeditions are the property of Inovtravel, Lda. Use, reproduction or modification without written consent is prohibited.
13. Governing Law & Jurisdiction
These Terms are governed by Portuguese law. Competent court: Ponta Delgada, Azores, Portugal.